We
have been working on changes at Heritage Manor in Mt. Sterling for
the last three years to provide Resident Centered Care. One of the
changes was serving meals off the buffet, which allows residents
to choose when they want to eat, what they want to eat, and who
they want to sit with. It also allows residents to get up when they
want in the morning, as there's a longer time frame that breakfast
is served. Staff also lets residents with dementia sleep until they
wake up, which makes their entire day better. in addition, the animals
we have provide spontaneity, fun, something to talk about, and they
are a tool that allows residents to "give care" to someone
else. These are just two of the many changes we have made.
Recently
12 staff members from different departments have attended 4 different
seminars about Resident Centered Care. Staff are excited. We don't
want to make Heritage Manor homelike, we want to make it HOME. We
will be discussing with all of our staff what they want Heritage
to look like a year from now and ways to make that happen. Making
this happen will involve a technique known as a learning circle.
Staff will begin using these several times a week around 2pm. This
will be a time to discuss how residents are doing, what else they
might need or want, and how staff can see that this gets done. They
will discuss any problems in their areas that are preventing them
from doing for residents and seek resolutions. The goal is to improve
communication, improve teamwork, improve morale, and empower frontline
staff. Ideally in a good Resident Centered Care environment we want
the residents to be empowered to speak up for what they want and
need, but if they are unable to do this then we want the people
closest to them to speak up for them. Eventually, we expect this
learning circle will involve residents and families also.
Ideally this will be time to really get to know each other and
find out what each one has to offer toward making this HOME.
We
have been working on changes at Heritage Manor in Mt. Sterling for
the last three years to provide Resident Centered Care. One of the
changes was serving meals off the buffet, which allows residents
to choose when they want to eat, what they want to eat, and who
they want to sit with. It also allows residents to get up when they
want in the morning, as there's a longer time frame that breakfast
is served. Staff also lets residents with dementia sleep until they
wake up, which makes their entire day better. in addition, the animals
we have provide spontaneity, fun, something to talk about, and they
are a tool that allows residents to "give care" to someone
else. These are just two of the many changes we have made.
Recently
12 staff members from different departments have attended 4 different
seminars about Resident Centered Care. Staff are excited. We don't
want to make Heritage Manor homelike, we want to make it HOME. We
will be discussing with all of our staff what they want Heritage
to look like a year from now and ways to make that happen. Making
this happen will involve a technique known as a learning circle.
Staff will begin using these several times a week around 2pm. This
will be a time to discuss how residents are doing, what else they
might need or want, and how staff can see that this gets done. They
will discuss any problems in their areas that are preventing them
from doing for residents and seek resolutions. The goal is to improve
communication, improve teamwork, improve morale, and empower frontline
staff. Ideally in a good Resident Centered Care environment we want
the residents to be empowered to speak up for what they want and
need, but if they are unable to do this then we want the people
closest to them to speak up for them. Eventually, we expect this
learning circle will involve residents and families also.